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Knowledge Base
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How can I track my package?
You can track your by clicking to your name and then order in "My Orders" and you can track your shipment.
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How do I estimate my delivery date?
You can calculate a delivery estimate by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. also you can contact our customer service to provide a link to track your shipment.
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How do I calculate shipping costs?
all prices in the payment page includes the taxes and shipping the shipping costs you 20RS if you shop below 200RS and free of cost if you shop more than 200RS from the online store
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What countries or regions do you ship to?
we ship to all regions of the Kingdom of Saudi Arabia only.
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Are there any additional fees involved in international shipping?
we have no international service till now .
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Are there any additional fees involved in international shipping?
we have no international service till now .
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An item was lost or damaged during shipping?
If your order is missing an item or damaged during shipping please contact Customer Service
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I received an incorrect item?
If you received an incorrect item, you can exchange it for the correct item or receive a full refund and the item should not used as the policy of the company To begin the process, you can contact Customer Service
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How do I return an item?
in terms of return or refund product: to return the product you have 7 days from the date of receiving the product and 10 days to exchange it, the product should not use the cost of shipping is 25RS and it would be 50RS for two ways of shipping. ...
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I've returned my item; how soon will I receive my refund?
when you return back the product the refund will take 3-7 working days from our said and 4-14 working days from bank side as the policy of the bank and it will deduct the fees of shipping for two ways
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